Shipping & Return Policy

  • We offer USPS shipping on orders to be delivered within the United States and United States Territories. At checkout you will have the option of USPS Retail Ground (2-8 business days), USPS Priority Mail (1-3 business days), and USPS Priority Express Mail (next day - 2 business days).

    We do not offer international shipping. We do accept orders from international customers who select to ship an order to an address within the United States or United States Territories.

    You will receive a confirmation email after your order and payment has been processed. Within 1-2 business days you will receive an additional email with your shipping details (tracking number and estimated time of arrival).

    NOTE: The aforementioned shipping policy excludes pre-sales, pre-orders, and made-to-order apparel. Shipping information and specific details regarding pre-sales, pre-orders, and made-to-order apparel will be contained within the product description.

  • Damaged Items

    In the unfortunate event that your item is damaged during transit, we will be more than happy to replace your item at no cost to you. You must provide detailed photographic proof (shipping box, item packaging, and damaged item) within 3 days of delivery.

    Returns/Refunds

    We truly want you to love your purchase. YouTopia Candle Co. offers returns on all unused products purchased through our official website YouTopia Candle Co. To be eligible for a return, you must contact customer service within 14 days of delivery, the item must be unused and sealed in its original packaging. 

    NOTE: Customer is responsible for a 10% restocking fee and the shipping cost incurred to return the item. All refunds exclude shipping and handling costs as they are non-refundable. Once our team has received and inspected the item, a determination will be made. If approved, your refund will be credited back to your original form of payment within 5-7 business days.

    Digital Gift Cards

    Digital gift cards are non-refundable.

    Made-To-Order Apparel

    Made-To-Order apparel is made by request and all sales are final.